Q&A

Q1. I entered the wrong address.

A: We can change your address if it is before we start preparing for shipping. Please note that we cannot accept changes after the shipping preparation has started. If you would like to make a change, please contact us using the inquiry form.

Please contact us with your order number and correct address .

Q2 : I want to check if my order has been placed.

A : After you complete your order, an order confirmation email will be sent automatically. If you do not receive an email,

Please contact us for more information.

Q3. Can I return or exchange the product?

A: We do not accept returns or exchanges due to customer convenience. Thank you for your understanding.

If there is a defect in the product,

Please contact us within 7 days of receiving the product and we will respond promptly.

Q4.What payment methods are available?

A: We accept the following payment methods at our store.

• Credit card (various brands accepted)

• PayPay

• PayPal

• Convenience store payment

• Apple Pay

• Other payment methods available in each country

The payment methods available to you will automatically change depending on your region.

Please check the available payment methods on the order screen.

Q5: How long will it take to ship?

A: We usually ship within 1-3 business days after your order. During peak seasons or pre-order periods, please check the shipping schedule on the product page.

Q6. Will the product be restocked?

A: It depends on the item.

If there are plans for restocking, we will announce it on our official Instagram (@revictor.jp).

Q7. Can I issue a receipt?

After you have completed your order , you can download a receipt from the order confirmation email.

Q8. Can I ask about sizing?

If you have any concerns about the size of each product,

Please feel free to contact us via DM on our official Instagram (@revictor.jp) or via our contact form.

Q9.Can I get gift wrapping?

A: Currently, gift wrapping is not available.

Q10. Can I ship overseas?

A: Yes, we can.

Shipping costs and delivery times vary depending on your region, so please check the checkout screen.

Q11. I haven't received an email after placing an order.

A: It may have been sorted into your spam folder.

If you are unable to confirm receipt, please contact us using the inquiry form.

Q12. How do I care for items with rhinestones?

A. ReVictor's rhinestone items are not just clothing, but the very essence of brilliance that you wear.

Here are some tips to help you maintain its beauty for a long time.

For those who want careful care

-If you find any dirt, it is best to gently wipe it off with a soft cloth.

・We recommend hand washing using cold water and mild detergent. After washing, reshape the garment and lay it flat to air dry.

- Do not use stain removal sprays or pre-treatment agents.
The rhinestones may come off.

[For those who want to care for their skin without spending a lot of time]

- Simply turn the item inside out and place it in a laundry net.

- Select the delicate cycle in the washing machine and wash gently and there will be no problem.