Q&A

Q1,I entered the wrong address.

A,If it's before your order has entered the shipping preparation stage, we can change the address for you.Please note that we cannot make changes after shipping preparation has begun.If you wish to change your address, please contact us via the inquiry form,

stating your order number and the correct address.

Q2,I want to check if my order was placed.

A,After your order is completed, an order confirmation email will be sent automatically.If you do not receive the email,

please contact us. We will resend it to you.

Q3,Can I return, exchange, or cancel my order?

A,We do not accept returns, exchanges, or cancellations due to customer convenience.We appreciate your understanding.

If there is a defect in the product,

please contact us within 3 days of product arrival. We will respond promptly.We cannot provide support after this period.

Q4,What payment methods are available?

A,Our store primarily accepts the following payment methods:

• Credit Cards (various brands supported)

• PayPay

• PayPal

• Convenience Store Payment (excluding Seven-Eleven)

• Apple Pay

• Other payment methods available by country

The available payment methods will automatically change depending on your region.

Please check the order screen for available payment methods.

Q5,How long does shipping take?

A,Orders are usually shipped within 1 to 3 business days after they are placed.During busy periods, pre-orders, or in case of unforeseen circumstances, please check our Instagram stories or the shipping schedule stated on the product page.

*Customers who wish to have a tracking number, please provide your full name when contacting us.

Q6,Will the product be restocked?

Ａ,It varies depending on the item.

If there is a restock planned, we will announce it on our official Instagram (@revictor.jp).

Q7,Can I get a receipt?

A,You can download your receipt from the order confirmation email after completing your order.

Q8,Can I consult about sizing?

Ａ,If you have any concerns about the sizing of a product,

please feel free to contact us via direct message on our official Instagram (@revictor.jp) or through the inquiry form.

Q9,Is gift wrapping available?

A,Currently, gift wrapping is not available.

Q10,Is international shipping available?

A,Yes, it is.

Shipping costs and delivery times vary by region, so please check the checkout screen.

Q11,I didn't receive an email after placing my order.

Ａ,It may have been filtered into your spam folder.

If you still cannot find it, please contact us via the inquiry form.

Q12,How to care for products with rhinestones

A,【For those who want to care carefully】

・If you find dirt, it's best to gently wipe it off with a soft cloth.

・Hand washing with cold water and a neutral detergent is recommended.After washing, reshape and lay flat to air dry.

・Do not use stain remover sprays or pre-treatment agents.
Rhinestones may come off.

【For those who want to care quickly】

・Simply turn the item inside out and put it in a laundry net.

・Select the delicate cycle on your washing machine and wash gently.