Q1,I entered the wrong address.
A,We can change the address for you if it is before the shipping preparation begins.Please note that we cannot accept changes after shipping preparation has begun.If you wish to change your address, please contact us via the inquiry form,
Please include your order number and correct address.
Q2,I want to confirm if my order has been placed.
A,After your order is completed, a confirmation email will be sent automatically.If you do not receive the email,
please contact us. We will resend it.
Q3,Can I return, exchange, or cancel my order?
A,We do not accept returns, exchanges, or cancellations due to customer reasons.Thank you for your understanding.
If there is a defect in the product,
please contact us within 3 days of product arrival. We will respond promptly.We cannot provide support after this period.
Q4,What payment methods are available?
A,Our store primarily accepts the following payment methods:
• Credit Cards (various brands supported)
• PayPay
• PayPal
• Convenience Store Payment (excluding 7-Eleven)
• Apple Pay
• Other payment methods available in each country
The available payment methods will automatically change depending on your region of residence.
Please check the available payment methods on the order screen.
Q5,How long does shipping take?
A,Orders are usually shipped within 1 to 3 business days.During busy periods, pre-orders, or unexpected incidents, we will announce the shipping schedule on Instagram stories or on the product page, so please check there.
*Customers who wish to have a tracking number, please contact us with your full name.
Q6,Will the product be restocked?
A,It varies depending on the item.
If there are plans for restock, we will announce it on our official Instagram (@revictor.jp).
Q7,Can I get a receipt?
A,After your order is completed, you can download your receipt from the order confirmation email.
Q8,Can I ask for advice on sizing?
A,If you have any concerns about the sizing of individual products,
please feel free to consult us via direct message on our official Instagram (@revictor.jp) or through the inquiry form.
Q9,Is gift wrapping available?
A,Currently, gift wrapping is not available.
Q10,Is international shipping available?
A,Yes, it is available.
Shipping costs and delivery times vary by region, so please check the checkout screen.
Q11,I haven't received an email after placing my order.
A,It may have been sorted into your spam folder.
If you still cannot find it, please contact us via the inquiry form.
Q12,What does "guaranteed shipping within 2 days of purchase" mean?
A. It means shipping within 48 hours from the time your order is completed. In the unlikely event that shipping exceeds 48 hours, we will issue a full refund for the product price.
Q12,How to care for products with rhinestones
A,【For those who want to care carefully】
・If you find dirt, it is best to gently wipe it with a soft cloth.
・Hand washing with cold water and mild detergent is recommended. After washing, reshape and lay flat to air dry.
・Do not use stain remover sprays or pre-treatment agents.
Rhinestones may come off.
【For those who want to care quickly】
・Simply turn the item inside out and put it in a laundry net.
・For washing machines, choose the delicate cycle and wash gently, and there should be no problem.
